Make sure you sign in using the correct account with your email address, phone number, or Skype account information.
On the Services screen, right-click on Windows Audio and click on Start (in case the service is not running). Do you use an email address to sign in to other Microsoft products or services such as Xbox, OneDrive, or ? If you recently signed in to one of those other services, it's possible you may be signed in to Skype with a different Microsoft account. In the Run Command box, type services.msc and click on the OK button.Do you have more than one Skype account?.I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it).įollow these steps to sign in to the correct Skype account: Check Skype Status to confirm sign in services are healthy.Signed in, but missing contact or credit.
If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype, and that you have the latest software updates and hardware drivers for your computer.